Privacy Policy

 

Privacy Policy (Convo Assist)

Last Updated: March 4, 2026

This Privacy Policy explains how Convo Assist (“Convo Assist,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you visit or use our website, products, and related services (collectively, the “Services”).

If you do not agree with this Privacy Policy, please do not use the Services.

1) Information We Collect

A) Information You Provide to Us

We may collect information you provide directly, including:

  • Contact details (name, email address, phone number)

  • Account details (if you create an account)

  • Order details (items purchased, subscription status, order history)

  • Shipping information (shipping address, delivery instructions)

  • Customer support communications (messages, emails, form submissions)

  • Any information you choose to submit through the Services

B) Information We Collect Automatically

When you use our Services, we may automatically collect:

  • Device and browser data (device type, operating system, browser type, language)

  • Network data (IP address, approximate location derived from IP)

  • Usage data (pages viewed, clicks, time spent, referring/exit pages, timestamps)

  • Cookies and tracking data (cookie IDs, analytics events, advertising identifiers)

  • Diagnostics and security data (server logs, error reports, fraud/bot signals, request headers)

C) Information From Third Parties

We may receive information from third parties such as:

  • Payment processors / ecommerce platforms (payment confirmation, subscription events, refunds/chargebacks)

  • Fulfillment/shipping partners (tracking and delivery updates)

  • Analytics and advertising partners (campaign performance, conversion events)

  • Security providers (fraud prevention indicators)

2) How We Use Information

We use information to:

  • Provide, operate, and maintain the Services

  • Process transactions, subscriptions, and send confirmations/receipts

  • Ship products and provide tracking updates

  • Provide customer support and respond to requests

  • Improve performance, features, and user experience

  • Conduct analytics and understand usage trends

  • Send marketing communications (where permitted; you can opt out)

  • Deliver and measure advertising and retargeting (if enabled)

  • Detect, prevent, and address fraud, abuse, and security incidents

  • Enforce our terms and protect our rights and users

  • Comply with legal obligations

3) Cookies, Analytics, and Advertising

We use cookies and similar technologies (pixels, SDKs, scripts, and local storage) for:

  • essential site functions,

  • analytics and performance measurement,

  • security and fraud prevention,

  • advertising/retargeting (if enabled).

You can manage cookies through your browser settings. Disabling cookies may affect site functionality.

4) Hearing Product Notice (Not Medical Advice)

Convo Assist products are hearing amplifiers and are not FDA approved. No prescription is required. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition, and the Services do not provide medical advice.

If you have hearing concerns or symptoms, consult a qualified healthcare professional.

5) How We Share Information

We may share information as follows:

A) Service Providers

We share information with vendors that help us run the Services (hosting, analytics, email delivery, customer support, fraud prevention, website performance).

B) Payment Processing / Ecommerce

We share information as needed to process purchases, subscriptions, refunds, and chargebacks via our payment/ecommerce providers.

C) Shipping and Fulfillment

We share information required to fulfill and ship orders (name, address, contact details when needed, order contents, tracking).

D) Advertising and Analytics Partners

We may share information (or allow collection through pixels/tags) to measure campaigns, attribute conversions, and deliver ads/retargeting where enabled.

E) Legal and Safety

We may disclose information to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce our agreements.

F) Business Transfers

If Convo Assist is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be transferred as part of that transaction.

G) With Your Direction/Consent

We may share information when you request it or consent to it.

6) Data Retention

We retain personal information only as long as reasonably necessary for:

  • providing the Services and fulfilling orders,

  • maintaining business and accounting records,

  • security and fraud prevention,

  • legal compliance, dispute resolution, and enforcement.

Retention periods vary based on the type of data and purpose.

7) Data Processing in the United States

Convo Assist operates in the United States, and information we collect may be processed, stored, and transferred within the United States. If you access the Services from outside the U.S., you understand your information may be processed in the U.S., where privacy laws may differ.

8) Your Rights and Choices

Depending on where you live, you may have rights such as:

  • requesting access to, correction of, or deletion of your personal information,

  • opting out of marketing emails (use the unsubscribe link),

  • managing cookies via browser/device settings and (where offered) a cookie preferences tool.

To submit a request, contact us using the information below. We may verify your identity before fulfilling certain requests.

9) Children’s Privacy

Our Services are not intended for children under 13 (or a higher age if required by local law). We do not knowingly collect personal information from children.

10) Security

We use reasonable safeguards designed to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

11) Third-Party Links

Our Services may link to third-party websites or services. We are not responsible for the privacy practices of third parties.

12) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the “Last Updated” date above.

13) Contact Us

Convo Assist

Email: support@convoassist.net

Location: United States (USA)